Lexi task stuck, failed or waiting for approval

A Lexi task that looks stuck is most often waiting for your approval, out of credits or switched off. Open Lexi and choose the Tasks tab to see which.

1. Open Lexi from the left rail.
2. Choose Tasks. The filters are All tasks, Running, Needs approval, Scheduled and Completed.
3. Find the task and read its status.

What the statuses mean

Status	Meaning	What to do
Needs approval	Lexi stopped to ask you	Choose Approve or Dismiss on the card.
Queued, Approved	Waiting its turn	Give it a moment.
Running	In progress	Wait, or ask Lexi for an update.
Done	Finished	Check the result.
Failed	Something went wrong	Ask Lexi again, in a smaller step.
Cancelled, Expired	Stopped or timed out	Ask again if you still need it.

Error messages in chat

• "I'm having trouble connecting right now. Please try again!" Wait a moment and send the message again.
• "I'm getting too many requests. Please wait a moment and try again!" Slow down and retry.

Other causes

• Credits are out. The AI Credits Needed window appears. See Out of credits.
• Lexi is disabled. An admin may have chosen Disable Lexi under Settings → Lexi AI.
• Autonomy is set to Ask first. Ask first confirms before changing any data, Balanced confirms risky changes and Autopilot works without asking, so with Ask first a task can wait for you. Admins change this under Autonomy in the Tasks tab.

What happens next

Try the same request again with one clear step. See Lexi prompt tips.