Help center
Troubleshooting
When email stops syncing, a connection expires, Lexi stalls, contacts go missing or an import fails.
- Email is not syncingA checklist for emails that do not appear on contacts, from the Connected status and the Email switch to Sync now, Sync error and blocked senders.
- Reconnect an expired Google or Microsoft connectionWhat Reconnect Required means, how to reconnect Gmail, Outlook and calendar in a minute, and what happens to your data.
- Lexi task stuck, failed or waiting for approvalHow to read the Tasks tab in Lexi, approve or dismiss a request, and what to check when Lexi answers slowly or shows an error.
- Lexi is not answering in Teams, Slack, WhatsApp or TelegramFixes for a chat channel that connected but stays silent, from admin only setup and expired Telegram links to the WhatsApp 24 hour window.
- AI Credits Needed: what to do when credits run outWhy LeadLex shows the AI Credits Needed window, when credits reset, how to buy a pack and what keeps working at zero.
- A contact is missing in LeadLex: six checksWhy a contact may not show in Network or on a list, with checks for filters, merges, imports, deletion, retention archiving and blocked senders.
- CSV import errors in LeadLex and how to fix themFixes for the messages you can meet when importing contacts from a spreadsheet, from unsupported file types to column mapping warnings and timeouts.