# Reconnect an expired Google or Microsoft connection

> What Reconnect Required means, how to reconnect Gmail, Outlook and calendar in a minute, and what happens to your data.

Source: https://www.leadlex.com/help/troubleshooting/reconnect-an-expired-connection
Last updated: 2026-10-23

A Google or Microsoft connection can expire when the provider ends the session. LeadLex then shows **Reconnect Required** on the account. Reconnecting takes a minute and keeps your data where it is.

1. Open **Settings → Email & Calendar**.
2. Find the account marked **Reconnect Required**. It shows a **Connection expired** note saying the access token has expired.
3. Choose **Reconnect Google** or **Reconnect Microsoft**.
4. Sign in and approve the access again.
5. The account returns to **Connected**. Choose **Sync now** to catch up.

If you choose **Sync now** on an expired account, a message says the connection expired and asks you to reconnect first. If a sync runs into an expired connection, a message offers a **Reconnect** button directly.

## What happens to your data

Emails and meetings already synced stay in LeadLex. New mail arrives again once the connection is back.

## If reconnecting does not help

Disconnect the account, then connect it again from **Connect Google** or **Connect Microsoft**. If LeadLex reports that additional permissions are required, this is the fix.

## Chat channels

A chat channel that needs attention shows **Needs attention, reconnect in Integrations** in **Settings → Notifications**. Open **Settings → Integrations** and connect it again. See [Lexi is not answering in chat](/help/troubleshooting/lexi-not-answering-in-chat).

## What happens next

Each person reconnects their own account, so a colleague's expired connection is theirs to fix.