# AI Credits Needed: what to do when credits run out

> Why LeadLex shows the AI Credits Needed window, when credits reset, how to buy a pack and what keeps working at zero.

Source: https://www.leadlex.com/help/troubleshooting/out-of-credits
Last updated: 2026-10-23

When the workspace has fewer credits than an action needs, LeadLex shows **AI Credits Needed**, with the credits available and the credits required. Monthly credits reset on the 1st, and an admin on a paid plan can buy an extra pack at any time.

## Your options

- **Wait for the 1st.** Monthly credits reset then. Credits you bought earlier roll over.
- **Buy a pack.** An admin opens **Settings → Billing & Usage**, chooses **AI Credits**, then **Purchase** on a pack under **Buy Additional Credits**.
- **Subscribe.** On a trial, the window shows **Subscribe Now**. The trial includes 250 credits once, not every month.

Members cannot open **Billing & Usage**. Ask an admin on your team.

## What keeps working

Core CRM work is free: adding contacts, deals, tasks and notes, sending and receiving email, calendar sync, data export and LinkedIn actions. Only AI actions need credits. See [Credits: what costs what](/help/account/credits-what-costs-what).

## Spend credits carefully

A phone unlock costs 10 credits, so check the balance before unlocking many numbers. If no number is found, the credits are refunded. Lexi turns cost more when the answer is long.

## What happens next

Check the **Usage** tab under **Billing & Usage** to see what used the most.