# A contact is missing in LeadLex: six checks

> Why a contact may not show in Network or on a list, with checks for filters, merges, imports, deletion, retention archiving and blocked senders.

Source: https://www.leadlex.com/help/troubleshooting/missing-contacts
Last updated: 2026-10-23

Most missing contacts are hidden by a filter, merged into another contact or were never imported. Work through these in order.

## Check these

1. **Clear your filters.** Open **Network** and remove any filter, including **Private**, tags or status. A leftover filter hides everything that does not match it.
2. **Search by email.** A contact may be saved under a different spelling of the name.
3. **Look for a merge.** When two contacts are merged, the second one disappears and its history moves to the first. Search for the person again by email.
4. **Check the import.** If the contact came from a file, open the import result. Rows with no name and no email are not imported. A row with only an email is saved under the part before the @, so search by email. See [Import errors](/help/troubleshooting/import-errors).
5. **Was it deleted?** Deleting a contact is permanent, and there is no trash to restore from. A colleague may have removed it. Admins can look in the **Activity Log** under **Security & Privacy**.
6. **Is it archived by a retention rule?** Contacts archived under a retention rule are visible to admins only.

## If the contact is in your mailbox but not in LeadLex

Syncing email does not add people you have not saved. Use **Import contacts** from your connected account. See [Import contacts from your mailbox](/help/getting-started/import-contacts-from-your-mailbox).

## What happens next

If you still cannot find a person, ask Lexi: "Find Maria Weber at Nordlicht GmbH".