# Lexi is not answering in Teams, Slack, WhatsApp or Telegram

> Fixes for a chat channel that connected but stays silent, from admin only setup and expired Telegram links to the WhatsApp 24 hour window.

Source: https://www.leadlex.com/help/troubleshooting/lexi-not-answering-in-chat
Last updated: 2026-10-23

If Lexi does not answer in a chat app, check the channel status first. Open **Settings → Notifications** and look at the channel's status.

| Status | Meaning | Fix |
|---|---|---|
| **Connected** | Linked | Check credits below |
| **Needs attention, reconnect in Integrations** | The link broke | Reconnect it |
| **Say hi to the bot to enable** | Teams, before your first message | Message Lexi in Teams |
| **Not connected** | Never set up | Connect it |
| **24h window expired, falls back to email** | WhatsApp only | Message Lexi to reopen it |

## Check these in order

1. **Is it connected?** Open **Settings → Integrations** and look at the card. It should say **Enabled**. Reconnect if it says **Needs attention** or **Disabled**.
2. **Who connected it?** Only admins can connect or disconnect Slack and Teams. Members connect WhatsApp and Telegram for themselves.
3. **Are you out of credits?** Lexi's replies use credits. See [Out of credits](/help/troubleshooting/out-of-credits).

## Teams

The app package must be uploaded with **App type** set to **Teams app**. The **Office Add-in** type refuses the zip. After installing, send Lexi a message so LeadLex detects your workspace, then choose **Enable Teams chat channel**.

## Slack

If the connection reports a state mismatch, close the sign-in window and choose **Connect Slack** again. Slack is in beta.

## WhatsApp

When the 24 hour window has expired, notifications fall back to email. Send Lexi any WhatsApp message to reopen the 24 hour window.

## Telegram

The one time link expires after 10 minutes. Choose **Connect with Telegram** for a new one. Telegram is in beta.

## What happens next

Notifications you did not tick are never sent to a channel. Choose them under **Settings → Notifications**.