# Email is not syncing

> A checklist for emails that do not appear on contacts, from the Connected status and the Email switch to Sync now, Sync error and blocked senders.

Source: https://www.leadlex.com/help/troubleshooting/email-sync-not-working
Last updated: 2026-10-23

When emails stop appearing on your contacts, open **Settings → Email & Calendar** and check four things in this order: the account status, the **Email** switch, the **Sync error** link and your **Blocked Senders**.

1. **Look at the account status.** It should say **Connected**. If it says **Reconnect Required** or **Connection expired**, follow [Reconnect an expired connection](/help/troubleshooting/reconnect-an-expired-connection).
2. **Check the Email switch.** Expand the account and make sure **Email** is on. If it is off, LeadLex shows "Email sync is disabled". Turning it on starts a sync of the last 90 days and shows "Starting email sync…".
3. **Run Sync now.** A message says "Synced" with the number of emails.
4. **Open Sync error.** If the red **Sync error** link is there, it shows the reason for the last failure.

## If a sender never shows up

Look at the **Blocked Senders** card on the same page. Emails from a blocked address are not synced. Remove the address from the list and sync again.

## Messages you may see

| Message | What to do |
|---|---|
| Email not connected | Connect your account under **Connected Accounts**. |
| Account reconnection required | Reconnect Google or Microsoft. |
| Additional permissions required | Disconnect and reconnect your account, and approve the access again. |
| Sync temporarily unavailable | Wait a moment and try **Sync now**. If it persists, reconnect the account. |

## If the contact is missing

Mail from a person who is not in your CRM has nothing to attach to. Add the person, or see [Contacts missing](/help/troubleshooting/missing-contacts).

## What happens next

Still stuck after reconnecting? Write to [lexi@leadlex.com](mailto:lexi@leadlex.com) with the text of the Sync error.